Property-xRM Facility Management is facility management software built on Microsoft Dynamics 365 Field Service for property owners, developers and community managers. It handles tenant maintenance requests, work orders, preventive maintenance, SLAs and vendor dispatch in the same CRM that runs your sales and leasing, so every asset, tenant and request sits on one record. Property-xRM helps you enhance asset management, increase efficiency and provide real-time reporting for better decisions.
An end-to-end operational solution automating processes from the time a work order is created till resolution. Get a 360 view of your assets, including equipment, inventory, and maintenance schedules. Track asset information, location, and warranty with timely alerts for asset maintenance and inspections.
Stay on top of reactive and planned preventive maintenance activities with smart automation. Manage contractor agreements, empower technicians, schedule tasks, set priorities, and capture customer feedback – all with a single solution. Improve resolution rates and boost timely fix rates.
Ensure prompt resolution of maintenance requests. Reduce downtime and boost productivity with Property-xRM Facility Management Software
Enable continuous operations and eliminate workflow disruptions. The AI-powered Remote Assistant is equipped to provide ongoing support 24/7.
Ensure that all aspects of the facility are in perfect working order. Prioritize tasks on the basis of immediate relevance to the day-to-day running of the facility.
Conduct facility maintenance efficiently by streamlining the scheduling process. Automate work and purchase order creation to avoid any disruptions.
Ensure inventory is always fully stocked to facilitate maintenance activities.
Schedule resources and manage assets effortlessly without causing any disruptions. Define jobs based on technician skillset, leverage location tracking capabilities, and handle case requests with ease. Empower agents with mobile apps and tablets to boost operational efficiency.
Prevent prolonged downtime by repairing faulty equipment and carrying out periodic checks to ensure everything is in proper order.
Easily conduct periodic and regulatory inspection and keep track of the information from a central location.
With better tracking and scheduling, we’ve seen a 22% improvement in preventive maintenance effectiveness—meaning 22% more maintenance tasks are being completed on schedule. As a result, reactive maintenance cases—unplanned repairs—have dropped by 48% within just six months, minimizing disruptions and reducing emergency repair costs.
Property-xRM allows us to track our maintenance cases and technician performance in half the time it used to take us previously. We are now able to efficiently manage our facilities and ensure their optimal functionality, preventing costly breakdowns and longer asset life.
Property-xRM and Microsoft Dynamics offers us real-time analytics of cases and work status, enabling us to make informed decisions and improve cost-effectiveness processes. The portals are very useful in getting information in a timely manner. It’s a great facility management software in UAE.
Answers to the questions property owners, developers and facility managers ask about facility management software on Microsoft Dynamics 365. Property-xRM is built and delivered by Metadata Technologies.
The best fit is FM software that runs natively on Dynamics 365 Field Service and shares one record with your properties, units and tenants. Property-xRM Facility Management is built on Microsoft Dynamics 365 Field Service for property owners, developers and community managers. It manages maintenance requests, work orders, preventive maintenance, SLAs, vendor dispatch and multi-level approvals in the same CRM that runs your sales and leasing.
Not out of the box. Dynamics 365 Field Service provides work orders, scheduling and mobile technicians, but it has no concept of properties, units, tenants, leases or service contracts with residents. Property-xRM gives you a real estate-specific layer from day one: every maintenance request links to the right building, unit, tenant and lease, and the FM logic is already built rather than custom developed.
Tenants raise requests through the resident portal, by phone or by email, and each one becomes a categorised case linked to the tenant, unit and lease. Property-xRM creates the work order, applies the right SLA, notifies the vendor or supervisor and tracks the job to resolution, then captures the tenant's feedback. Tenants can follow progress in the portal without calling the facilities team.
Yes. Preventive maintenance schedules are set per asset, and work orders are created automatically when maintenance falls due, alongside reactive jobs. SLAs are initiated automatically on every request based on its category and priority, so response and resolution times are tracked and escalated before they are breached. See maintenance management for details.
Jobs are assigned by technician skill set, availability and location using Dynamics 365 Field Service scheduling, including AI-assisted scheduling. Technicians receive work orders on their mobile devices, update job status and record completion on site, while supervisors follow live progress and KPIs on dashboards.
Yes. Property-xRM gives a 360-degree view of every asset, including equipment, location, maintenance history and warranty, with alerts for upcoming maintenance and inspections. Spare parts inventory is tracked against work orders, and purchase orders can be created automatically so jobs are not delayed by missing stock.
Yes. Work orders and purchase orders integrate with ERP systems such as Microsoft Dynamics 365 Finance, Business Central, SAP and Oracle, so contractor costs, approvals and vendor payments flow to finance without re-keying. Multi-level approvals route each job or purchase to the right person, and contractor agreements are managed in the same system.
Yes. Facilities management, residential leasing and sales share one Dynamics 365 CRM, so every maintenance request is linked to the tenant's lease and history, and move-out inspection findings flow into the final settlement. Leasing and FM teams work from the same record instead of separate systems.
Yes. Al Thuriah, a UAE real estate developer with 50+ properties, moved facilities management to Property-xRM on Dynamics 365 Field Service. Within six months, reactive maintenance dropped 48%, preventive maintenance effectiveness rose 22%, facilities teams completed tasks 50% faster and reporting time fell by 94%. Read more on facility management software in the UAE.
Yes. Property-xRM uses AI in Dynamics 365 Field Service to schedule technicians by availability and expertise, and an AI-powered remote assistant supports facilities teams around the clock. Because it runs on Microsoft Dynamics 365, it also works with Microsoft Copilot to summarise work orders and cases. Read more in AI in facility management.
Metadata Technologies, a Microsoft Solutions Partner focused 100% on real estate, implements and supports Property-xRM Facility Management. The team has completed 100+ implementations across 12+ countries, and a dedicated support team handles queries, upgrades and enhancements after go-live.
